Deskripsi Perusahaan

Resort

Deskripsi Pekerjaan

- Welcome, assist, and provide personalized service to guests from check-in to check-out. - Handle guest inquiries, requests, and complaints promptly and professionally. - Manage reservations, check-in/check-out process, and room assignments using the VHP system. - Provide information about resort facilities, services, and activities. - Coordinate with Housekeeping, Engineering, and other departments to ensure smooth operations and guest satisfaction. - Handle telephone calls, emails, and other correspondence. - Process guest payments and prepare daily reports. - Maintain a professional, friendly, and proactive attitude at all times.

Syarat Pekerjaan

- Male or female - Minimum 1 year of experience in Front Office, Guest Service, or a similar role (fresh graduates with strong hospitality background are welcome to apply). - Good command of spoken and written English (Indonesian is a must, additional language is a plus). - Familiar with hotel system (VHP is an advantage). Well-groomed, professional, and service-oriented. - Excellent communication and interpersonal skills. - Able to work independently as well as part of a team. - Willing to work on a shift schedule, including weekends and public holidays. - Positive attitude, flexible, and passionate about delivering exceptional guest service.

  • Tingkat Pendidikan

    :

    SMA/SMK

  • Jenis Kelamin

    :

    Pria/Wanita

  • Usia Maksimal

    :

    35 Tahun

  • Status Kerja

    :

  • Full Time

Ringkasan Lowongan